Case Study
Atherton achieves flexible IFS Cloud support
Discover how Atherton achieved over 99.5% system uptime with Platned Gateway for IFS Cloud. This customer case study explores how a flexible support model delivers 24/7 managed services, on-demand consulting expertise and frictionless project delivery. Learn how centralised support improves system stability, reduces operational risk and supports future upgrades for mission-critical IFS environments.
With 160 users and field service technicians relying on IFS Cloud daily, proactive monitoring and rapid access to specialist expertise proved essential. See how Platned strengthened operational resilience, improved communication across teams and enabled Atherton to access development, finance consultancy and technical support through a single trusted partnership.
Benefits achieved by Atherton
Achieved over 99.5% system uptime through proactive monitoring and 24/7 managed services.
Gained fast, frictionless access to global technical expertise and consulting support.
Improved operational stability and reduced risk across mission-critical IFS Cloud environments.
Enabled future upgrades and innovation through a long-term strategic support partnership.
Platned’s support and management capabilities have allowed us to outsource our internal ICT team without compromising availability or security. Platned Gateway brings together all the resources we could ever need in a single, flexible contract.
Asanka Amarasinghe
Systems Analyst
Atherton
A.E. Atherton & Sons Pty Ltd, trading as Atherton, is a world leader in sterilization equipment and infection control products for the hospital, medical and scientific industries, and Australia’s only manufacturer of medium to large infection-control equipment.
Family owned, with over 135 years of technical expertise, the company is headquartered in Alphington Victoria, with a network serving Australia, New Zealand, Malaysia, Indonesia, Thailand, Brunei and the Philippines.
