Smarter service starts here
Consult with our expertsIntegrated field service and scheduling excellence with IFS FSM + IFS PSO
In today’s always-on world, customers expect fast, reliable, and personalised service - every time. But for companies managing complex field operations, delivering on those expectations isn’t always easy.
That’s where Platned comes in. As an IFS Gold Services Partner, we bring together IFS Field Service Management (FSM) and IFS Planning and Scheduling Optimisation (PSO) to help your teams work smarter, respond faster, and exceed customer expectations - while keeping costs down.
What is IFS FSM?
IFS FSM is a complete, cloud-ready field service platform built to handle the full service lifecycle - from managing work orders and parts, to tracking technician performance, contracts, warranties, and customer satisfaction.
It brings everything together in one place so you can
Manage assets and resources in real time
Enable mobile-first, paperless workflows
Deliver a seamless customer experience from start to finish
Streamline dispatch and technician scheduling
Improve visibility into costs, SLAs, and performance
Whether you manage repairs, installations, maintenance or inspections, IFS FSM adapts to your processes - not the other way around.
What is IFS PSO?
IFS PSO adds intelligence and automation to your scheduling. It uses AI-powered algorithms to analyse technician availability, skills, travel routes, job priorities and service levels - then automatically produces optimised schedules that reduce waste and increase efficiency.
PSO works behind the scenes to:
Maximise productivity with minimal manual input
Cut travel time and carbon emissions
Support real-time re-optimisation for emergency jobs
Predict delays and mitigate risks before they affect customers
Help you deliver on time, every time—even at scale
From 10 technicians to 10,000, IFS PSO can optimise it all.
By combining FSM and PSO, you get an integrated, AI-driven platform for dynamic field service delivery. That means:
1. Faster response times
intelligent scheduling ensures the right person gets to the right job at the right time
2. Higher first-time fix rates
mobile tools, full visibility, and intelligent parts planning all work in sync
3. Lower operational costs
fewer truck rolls, better resource utilisation, and less downtime
4. Happier customers
accurate appointment times, faster issue resolution, and proactive communication
5. Scalability and resilience
adapt to demand, disruptions, or expansion without breaking your workflows
And because it’s built on IFS Cloud™, you gain all the benefits of an evergreen platform - regular updates, secure infrastructure, and seamless integration with ERP, CRM, and other business systems.
Why Platned?
At Platned, we don’t just implement systems - we help you reimagine how your service operations can run. We’ve delivered IFS FSM and PSO projects for global utilities, manufacturers, telcos, and more. Our consultants bring deep technical knowledge and hands-on industry experience to every engagement, ensuring your solution is fit-for-purpose, future-ready, and fully aligned to your KPIs.
We support you from planning and configuration through to training, optimisation and beyond - so your investment delivers long-term value.
Ready to transform your field service?
Let’s build a smarter, faster, more responsive service operation together.