Service excellence with a renewed independence
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Service organisations thrive on fast, reliable delivery. Platned combines deep industry expertise with IFS Cloud to help you boost first-time fix rates, reduce costs, and meet strict SLAs. From AI-powered scheduling to advanced analytics and ongoing support, we give you the tools and insight to build efficient, sustainable service operations that keep customers loyal and contracts secure.
Service industries
Organisations in the service sector are increasingly under pressure. As customer expectations continue to rise, so does the complexity, scale and cost of operations. Common sector challenges include:
Managing resources – co-ordinating and scheduling labour and skills to ensure profitable productivity
Managing customer relationships – developing personalised, efficient high quality services to maintain satisfaction and loyalty
Financial management – ensuring financial tracking, budgeting, and reporting to ensure profitability and compliance
Fragmented data – data silos reducing visibility and impeding decision-making
Improving operational efficiency - streamlining operations to improve service delivery times and first-time fix rates whilst minimising costs
Managing compliance and risk – adhering to regulatory requirements and minimising risk exposure
Managing assets and inventory – ensuring availability of service-related inventory and assets to minimize downtime
Managing projects – controlling multiple programmes whilst meeting deadlines and budgets
Platned offers a range of ERP solutions that are geared towards enhancing efficiency, improving data accuracy, supporting compliance and facilitating better decision-making, fueling greater business growth and customer satisfaction.
Property & Facilities Management
With hybrid working increasingly now the norm, not the exception, Facilities Managers must adapt to new demands and new business models, including outcome-based service contracts. Sustainability and carbon-reduction is high on the customer agenda, demanding clear performance reporting across multiple areas, including sustainable energy, waste reduction, building materials and more. As buildings become smarter, FM providers must adopt digital platforms to plan, monitor and manage building assets.
Retail aftermarket services
From rising shipping costs to supply chain pressures, delivering and planning profitable Retail Aftermarket Services is increasingly challenging. Organisations must source competitively whilst monitoring and optimising inventory. Customer loyalty is impacted by pricing and quality of service delivery. Thus, active measures must be taken to retain customers. Technology adoption continues to play a key role, improving operational efficiency and offering ways to attract, retain and train staff with new digital skills and tools.
Smarter planning starts here
How do you know if your scheduling solution is holding you back? Our Planning and Scheduling – a partner perspective eBook highlights the 10 key questions every service leader should ask. Learn from Electrolux and Tetra Pak how real-time optimisation transforms performance.
AI-powered scheduling for better service outcomes
The Optimise Your Field Service 2025 eBook shows how IFS Cloud Planning and Scheduling Optimisation, delivered with Platned expertise, helps organisations transform service performance. From higher first-time fix rates to lower carbon emissions, PSO enables real-time workforce alignment, reduced travel, and improved SLA compliance. Explore case studies from Konica Minolta, Proximus, PHS Group, and Xcel Energy, and see how industry leaders are achieving smarter, more sustainable service.
Frequently asked questions
How do businesses ensure compliance with industry regulations?
Yes, Platned offers a range of solutions to help businesses maintain compliance with industry regulations. In addition to ERP systems like IFS Assyst, we provide compliance management tools, automated record-keeping, workforce certification tracking, and regulatory reporting solutions. These capabilities help businesses adhere to labour laws, industry standards, and other regulatory requirements, reducing the risk of non-compliance and enhancing operational transparency.
How do service industry businesses enhance customer service?
By leveraging IFS Field Service Management (FSM) software, Platned enables businesses to streamline customer interactions, reduce response times, and personalise service delivery. This solution helps improve customer experiences while maintaining operational efficiency.
Can technology solutions integrate with existing business systems?
Absolutely. Platned's solutions, such as the Boomi Integration Platform, are designed to seamlessly integrate with various existing business management tools, including payroll, HR, and customer relationship management (CRM) systems. This integration ensures a smooth transition and maximises efficiency.
What types of service industry businesses benefit from technology driven solutions?
Platned supports a wide range of service-based businesses, including those in hospitality, retail, food and beverages, and facilities management. Our solutions are scalable and adaptable, meeting the unique operational needs of different sectors within the service industry.
For more detailed information on how Platned's products can benefit your business, please visit our Service Industry Solutions page.
Industry specialised solutions
With years of dedicated experience, our company has refined its industry expertise across diverse sectors, including Food & Beverage, Telecommunications, Services, and Construction, through strategic collaborations and hands-on involvement.
Service Industries
Energy, Utilities and Resources
