IFS Support and Services
Support for your Entire IFS Project life cycle. Our 24x7x365 Global support centre will deliver IFS support & services to your specific requirements.
Request a meetingPlatned & IFSTM
Platned is an IFS™ Services Partner and very proud to be amongst the few elite Partners in the IFS™ Partner Success Program (PSP), where customers receive numerous benefits and certain IFS™ services at no extra cost. You also have the comfort that IFS™ has evaluated and recognised our capability and competence to deliver high quality Support and Services to IFS™ customers.
24x7x365 Global Support Centre (GSC) for IFSTM Systems
We will focus on resolving your IFSTM System issues, ensuring high productivity of your IFSTM Users and enabling your IT Team to focus on their core business projects.
Our GSC provides the following Functional and Technical support to maximize the value your IFS investment
1st, 2nd, and 3rd Line IFS Support Services.
Oracle DB support.
Performance tuning and monitoring.
Planned maintenance and housekeeping.
Remote training packages.
Remote development package.
Support Packages – to suit different customers’ requirements
Business class file storage like SharePoint Online and Google Team drive
Bespoke IFSTMSupport package – tailored to meet specific requirements
IFSTM Managed Services (24x7x365)
Our MS Team can provide end-to-end management of your IFS™ system and give you peace of mind that highly skilled IFS™ professionals are looking after your mission-critical ERP. We provide an automated 24x7x365 monitoring of following, to ensure High Availability of the system and thereby minimizing the risk of downtime, affecting business operations.
Our promise is to deliver 99.5% uptime for below:
IFS™ Servers.
Application Services & Logs.
Oracle Databases.
Managed Services include
IFS™ Application.
Infrastructure – on cloud or on-premise.
Extended Applications – 3rd party applications.
Installing IFS™ & Oracle updates.
Cloning IFS™ Environments.
IFS™ System backups.
Add-on services.
IFSTM Functional Consultancy Services
Our IFS™ certified Functional Consultants can provide services on-site or off-site, for all IFS™ modules.
Support for Core IFS™ Solution and customer configurations
Process Optimization
Fit/Gap Analysis
Implementations
Develop Custom configurations
Develop Custom reports such as Business Reporter, Quick reports, BI dashboards and Lobbies
End-User Training
IFSTM Technical Consultancy- System Consulting
We will focus on resolving your IFSTM System issues, ensuring high productivity of your IFSTM Users and enabling your IT Team to focus on their core business projects.
Our GSC provides the following Functional and Technical support to maximize the value your IFS investment
1st, 2nd, and 3rd Line IFS Support Services.
Oracle DB support.
Performance tuning and monitoring.
Planned maintenance and housekeeping.
Remote training packages.
Remote development package.
Support Packages – to suit different customers’ requirements
Business class file storage like SharePoint Online and Google Team drive
Bespoke IFSTMSupport package – tailored to meet specific requirements
System Engineering
Configurations, Clustering, and Installing Patches
Performance Tuning
Technical Troubleshooting
Fresh installations and Add-on Installations
Environment and Data Health Check
IFS™ release deployment
Oracle Database (DB) Services
Specialized team to look after Oracle Database instances including AWS and MS Azure hosting.
Implement Oracle DB
Configure Oracle DB
High Availability Solution.
Disaster Recovery Solution
Troubleshooting
Proactive Monitoring
Performance Tuning
DB Administration
DB Configurations & Performance Audit
IFS Upgrade Services
Specialized team to look after Oracle Database instances including AWS and MS Azure hosting.
Platned’s specialized and dedicated Upgrade Team has so far completed 17 upgrades – on budget and on time!
The latest version of IFS™ Cloud contains hundreds of new functions and features that will enable customers to reduce unnecessary customisations by more than 50% on average.
We can upgrade your IFS™ system to the latest IFS™ Cloud version, by deploying on MS Azure, AWS or On-premise.
Upgrading will help you achieve cost efficiencies, and more effective corporate risk management.
IFS Business System Health Check (BSHC)
The ideal service for any company who has an IFS™ ERP which has been in operation for more than 1 year.
Business requirements, people and processes change regularly and rapidly
After a few years, ERP functionality does not align with the business requirements and processes.
Some Users do not fully utilise the ERP functionality to gain the maximum benefit from the investment – affecting efficiency and profitability.
To ensure that your IFS™ ERP enables you to achieve your business objectives, we can carry out a BSHC and help realign ERP processes with business processes.
IFSTM Integrations to Banks & Electronic Data Interchange systems
We have substantial expertise and experience integrating IFS™ ERPs with banks and external Electronic Data Interchange (EDI) systems to reduce manual processes.
Customers can improve productivity whilst saving substantial time and money!
Boomi Integration Platform for IFS
Platned has expertise to assist IFS™ customers benefit from the Boomi AtomSphere™ Platform by leveraging IFS™ REST APIs, enabling customers to easily integrate IFS™ Apps10 and IFS™ Cloud with any other application in their IT landscape.
The Boomi Platform offers a low-code solution that significantly reduces the time needed to integrate IFS™ solutions into other applications.
Boomi acts as a digital switchboard uniting industrial process expertise with cloud agility, enabling you to speed up supply chains and improve service responses
IFS™ customers can build integrations faster, reducing development time by weeks or months.
Other Services
Platned IFS ERP Solutions
You can now focus on your core business while we ensure smooth functioning and uninterrupted operations of your total ERP system.
Multinational team of experts armed with multi-dimensional skills & expertise in multiple ERP systems.
Extensive multi-industry knowledge.
Let’s Talk
Let’s talk next steps towards your accelerated growth.
