IFS support
Instantly access help whenever, wherever you need it. Platned’s responsive, affordable, and scalable support services ensure maximum uptime and business value from your IFS solution. Our 24/7 Global Support Centre ensures expert functional, technical and consultancy teams are just a call or email away.
Request a meetingPlatned and IFS
Platned is an IFS Services Partner and amongst the few elite Partners in the IFS Partner Success Programme (PSP), where customers receive numerous benefits and certain IFS services at no extra cost.
What we offer
IFS accredited expertise and service standards
As an accredited IFS Partner Success Programme (PSP) member, Platned’s capabilities and competencies have been independently evaluated and approved by IFS to deliver the highest quality support and services to IFS customers.
24/7 IFS Global Support Centre (GSC)
Providing routine and emergency support across locations and time zones, Platned’s Global Support Centre is committed to maintaining optimum performance of your IFS investment. Simple, transparent monthly packages range from 25 to 100+ hours of expertise and prioritised support levels; Oracle DBA support; performance tuning and monitoring; planned maintenance; remote training; remote development; and file storage.
Our assistance also extends outside traditional product boundaries. An allowance for initial consulting and business solution advice is included within every package and if more resources are needed, you simply pay for the time and materials required, with no minimum engagement level.
24/7 IFS Managed Services
Mission-critical ERP demands end-to-end management by a highly skilled team. Using automated round the clock monitoring, Platned’s IFS Managed Services professionals ensure 99.5% uptime for IFS Servers, Applications Services and Logs, and Oracle databases. Covering IFS Applications, infrastructure and 3rd party applications, and including IFS/Oracle patching, updates, cloning IFS environments and system backups, our Managed Services team maintains high system availability, reducing the risk of business disruption.
IFS Functional Consultancy Services
Our IFS certified Functional Consultants help to shape and optimise workflows and business processes around your IFS implementation and modules. They can train your end users, develop custom configurations, and create reports such as Business Reporter, Quick reports, BI dashboards and Lobbies.
IFS Technical Consultancy - System Consulting
Platned’s Technical Consultants resolve IFS system issues, ensuring that your users stay productive and allowing your business to focus on core business projects.
System Engineering
Undertake new installations, manage configurations, handle clustering, install patches and new releases, as well as tune and troubleshoot system performances with our engineering support.
Oracle Database (DB) Services
We offer a dedicated team to support the Oracle database, including cover for AWS and MS Azure hosting services. The team manages implementation, configuration, availability, disaster recovery, monitoring, performance and more.
IFS Upgrade Services (Apps 10 or IFS Cloud)
The latest version of IFS Cloud contains hundreds of new functions and features that will, on average, enable customers to reduce unnecessary customisations, complexity and saving costs by 50%.
Platned has a specialised and dedicated team to upgrade your system to IFS Apps 10 or IFS Cloud efficiently, safely, on-time and on-budget. IFS Cloud version deployment options include MS Azure, AWS or on-premise. To learn more about the benefits, see our IFS Cloud Upgrade page.
IFS Business System Health Check
Your business requirements, people and processes change regularly and rapidly. Over time, ERP functionality may not align with current business requirements and processes. In addition, some users may not be making the most of the system capabilities and functionality available, reducing efficiency and profitability.
Platned’s IFS Business System Health Check is designed to assess if your IFS ERP is achieving business objectives and, if not, to realign ERP processes with business processes. It’s the ideal service for any company that has implemented an ERP system, which has been in operation for more than 1 year.
IFS Integrations - Banks and Electronic Data Interchange systems
Platned has substantial expertise and experience integrating IFS ERPs for banks and external Electronic Data Interchange (EDI) systems to reduce manual processes. Our integrations save time, money and improves productivity.
Boomi Integration Platform for IFS
The Boomi Platform offers a low-code solution that significantly reduces the time needed to integrate IFS solutions into other applications. Acting as a digital switchboard, Boomi unites industrial process expertise with cloud agility, enabling you to speed up supply chains and improve service responses.
Platned’s experience working with Boomi AtomSphere™ allows us to leverage IFS REST APIs, enabling you to easily integrate IFS Apps10 and IFS Cloud with any other application in your IT landscape. Boomi allows IFS customers to build integrations faster, reducing development time by weeks or months.
Frequently asked questions
How can you ensure high system availability for mission-critical ERP operations?
Platned's IFS Managed Services professionals utilise automated, round-the-clock monitoring to ensure 99.5% uptime for IFS servers, application services, logs, and Oracle databases. Their services encompass IFS applications, infrastructure, and third-party applications, including tasks such as IFS/Oracle patching, updates, cloning IFS environments, and system backups. This comprehensive approach maintains high system availability, reducing the risk of business disruptions.
What functional consultancy services does Platned provide for IFS implementations?
Platned's IFS-certified Functional Consultants assist in shaping and optimising workflows and business processes related to your IFS implementation and modules. They offer end-user training, develop custom configurations, and create various reports, including Business Reporter, Quick Reports, BI dashboards, and Lobbies.
In what ways can Platned's technical consultants support my IFS system?
Platned's Technical Consultants address IFS system issues to ensure user productivity and allow your business to focus on core projects. Their system engineering services include new installations, configuration management, clustering, patch and new release installations, as well as system performance tuning and troubleshooting.
Does Platned offer support for Oracle databases within the IFS environment?
Yes, Platned provides a dedicated team to support Oracle databases, including coverage for AWS and MS Azure hosting services. This team manages various aspects such as implementation, configuration, availability, disaster recovery, monitoring, and performance to ensure the smooth operation of your IFS environment.
Other Services
Platned IFS ERP Solutions
You can now focus on your core business while we ensure smooth functioning and uninterrupted operations of your total ERP system.
Multinational team of experts armed with multi-dimensional skills & expertise in multiple ERP systems.
Extensive multi-industry knowledge.
