IFS support

IFS accredited expertise and service standards

As an accredited IFS Partner Success Programme (PSP) member, Platned’s capabilities and competencies have been independently evaluated and approved by IFS to deliver the highest quality support and services to IFS customers.

24/7 IFS Global support centre (GSC)

Global support that adapts to your business – powered by Platned Gateway

From routine maintenance to emergency support, Platned’s Global Support Centre is built to keep your IFS environment running at peak performance – across time zones and locations. Delivered through Platned Gateway, our flexible token-based model gives you transparent access to support, with monthly packages from 25 to 100+ hours covering:

Support goes beyond the technical. Every package includes time for consulting and business solution advice – helping you optimise not just your systems, but your operations. And if you need more? Just top up with additional tokens. There’s no minimum engagement, just expert support on your terms.

24/7 IFS Managed services

Mission-critical ERP demands end-to-end management by a highly skilled team. Using automated round the clock monitoring, Platned’s IFS Managed Services professionals ensure 99.5% uptime for IFS Servers, Applications Services and Logs, and Oracle databases. Covering IFS Applications, infrastructure and 3rd party applications, and including IFS/Oracle patching, updates, cloning IFS environments and system backups, our Managed Services team maintains high system availability, reducing the risk of business disruption.

IFS Functional consultancy services

Our IFS certified Functional Consultants help to shape and optimise workflows and business processes around your IFS implementation and modules. They can train your end users, develop custom configurations, and create reports such as Business Reporter, Quick reports, BI dashboards and Lobbies.

IFS Technical Consultancy - system consulting

Platned’s Technical Consultants resolve IFS system issues, ensuring that your users stay productive and allowing your business to focus on core business projects.

System engineering

Undertake new installations, manage configurations, handle clustering, install patches and new releases, as well as tune and troubleshoot system performances with our engineering support.

Oracle database (DB) services

We offer a dedicated team to support the Oracle database, including cover for AWS and MS Azure hosting services. The team manages implementation, configuration, availability, disaster recovery, monitoring, performance and more.

IFS upgrade and updates services (Apps 10 or IFS Cloud)

Upgrading to the latest version of IFS Cloud™ isn’t just a technical step – it’s a strategic leap. With hundreds of new features and improvements, the latest release helps reduce unnecessary customisations, simplify processes, and cut costs by up to 50%.

Platned’s dedicated IFS upgrade team delivers smooth, secure transitions to IFS Apps 10 or IFS Cloud, whether you choose deployment on Microsoft Azure, AWS, or on-premise. We ensure your upgrade is delivered efficiently, safely, on-time and on-budget.

But we don’t stop at go-live. Our update services help you stay current with the latest IFS Cloud releases – ensuring you continuously benefit from innovation, performance improvements, and security enhancements without disruption.

IFS Business System Health Check

Your business requirements, people and processes change regularly and rapidly. Over time, ERP functionality may not align with current business requirements and processes. In addition, some users may not be making the most of the system capabilities and functionality available, reducing efficiency and profitability.

Platned’s IFS Business System Health Check is designed to assess if your IFS ERP is achieving business objectives and, if not, to realign ERP processes with business processes. It’s the ideal service for any company that has implemented an ERP system, which has been in operation for more than 1 year.

IFS Integrations - Banks and Electronic Data Interchange systems

Platned has substantial expertise and experience integrating IFS ERPs for banks and external Electronic Data Interchange (EDI) systems to reduce manual processes. Our integrations save time, money and improves productivity.

Boomi Integration Platform for IFS

Power BI analytics for IFS – real-time insight, smarter decisions

Microsoft Power BI transforms your IFS data into visual, interactive dashboards that empower faster, more informed decision-making across the business. From project performance to financial metrics, Power BI gives you a clear, real-time view of what’s working – and what needs attention.

Platned helps you unlock the full power of Power BI and IFS Cloud™ by connecting data from across your organisation into one unified reporting layer. Whether you’re using IFS Apps 10 or IFS Cloud, we integrate your systems to automate reporting, track KPIs, and surface key trends without the manual effort.

Our tailored Power BI implementations give teams at every level the tools they need to analyse, explore and act – turning disconnected data into business clarity.

IFS ERP localisation – built for global operations, tailored for local needs

Expanding into new markets or meeting local compliance requirements doesn’t have to slow you down. Platned’s ERP localisation services ensure your IFS solution is fully aligned with regional tax laws, financial regulations, and language preferences – so you can stay compliant and competitive wherever you operate.

Our team has deep expertise in adapting IFS Apps 10 and IFS Cloud™ for country-specific needs across EMEA, APAC and the Americas. We implement certified localisation packs and develop tailored extensions where needed, covering everything from VAT handling and local reporting to multi-language interfaces and local payroll integrations. With Platned, localisation isn’t a bolt-on – it’s embedded in your ERP journey, helping your global business run smoothly at a local level.