Empower your mobile workforce - deliver service with confidence
Consult with our expertsEmpower your mobile workforce - deliver service with confidence
Field teams can't perform at their best when hampered by paperwork, lack of information or system delays. Platned, powered by IFS Mobile Work Order (MWO), gives your mobile operatives everything they need - right at their fingertips.
What Platned brings to the table
Rapid, risk-free implementation
From planning to go-live, we deliver smooth rollouts aligned with your business needs
Optimised scheduling & business logic
Transition to IFS Cloud with minimal risk, downtime, or disruption
Tailored training & adoption support
Automatically trigger maintenance requests, work orders, or inspections in IFS the moment thresholds are breached.
Continual optimisation
Minimise reactive fixes and extend asset life by spotting problems before they escalate.
Real benefits your team will love
Paperless, connected workflows
No more manual forms – everything is digitised from assignment to completion.
High first-time fix rates
Mobile guidance, remote support and full asset context help engineers fix problems in one visit.
True visibility and compliance
Live updates and audit trails ensure SLA adherence, safety compliance and rapid response capabilities.
Scale with confidence
IFS updates twice yearly, and Platned supports seamless upgrades and feature adoption.
Ready to mobilise your workforce?
Platned and IFS MWO streamline your field operations - from offline access and guided execution to real-time sync and remote support - helping you deliver outstanding service.
Frequently asked questions
How does IFS MWO support offline working?
The app is fully functional in disconnected environments, such as remote or underground sites. All work order data remains accessible, and any changes made offline are synced automatically once a connection is re-established.
What kind of support does IFS MWO offer for technicians?
Technicians receive guided workflows, access to asset history, safety information, and parts lists. This improves first-time fix rates and helps ensure each job is completed accurately and efficiently.
What is remote assistance and how does it work?
Remote assistance allows experts to connect with field staff through a live video feed. They can annotate the screen in real time to guide the technician—reducing the need for return visits and increasing accuracy on the spot.
Does the app integrate with IFS Cloud?
Yes. Updates such as task completion, time entries, and part usage are sent instantly to your IFS Cloud system, removing the need for manual data re-entry and improving operational speed and accuracy.
What devices and operating systems are supported?
IFS MWO works on Android, iOS, and Windows. It’s managed through IFS Aurena Native, which enables you to control user access, push notifications, and app behaviour centrally.
What does Platned provide during implementation?
Platned delivers a full, risk-free deployment. This includes configuration of devices and access rights, thorough testing of offline sync and updates, plus on-site or remote training for technicians and supervisors.
Can the system be customised for our business rules?
Yes. Platned helps define workflows and scheduling logic that match your existing systems and service requirements—particularly if you're using IFS Planning and Scheduling Optimisation (PSO).
What kind of support is available after go-live?
We offer ongoing optimisation including performance reviews, dashboard insights, and process improvements. We can also help roll out complementary tools such as Advanced Forms for digital data capture.
What benefits can our mobile workforce expect?
Field teams will benefit from digitised workflows, fewer repeat visits, and instant access to job-critical information. The result is higher efficiency, improved compliance, and better customer service.
How do I get started with IFS MWO through Platned?
Contact us to discuss your requirements. We’ll guide you through the deployment process, configure the solution to fit your needs, and provide full support to ensure adoption and ongoing success.
