IFS Managed Services
Hosting IFS can be complex, and critical ERP demands end-to-end management by a highly skilled team that require competencies in multiple areas and, ideally, an understanding of the underlying application design. Which is why you need Platned’s 24/7 Managed Services that gives you access to IFS experts with decades of relevant experience.
Request a meetingGuarantee availability of your IFS environment
24/7 IFS Managed Services (MS)
Our promise is to give you peace of mind, by delivering 99.95% uptime of the following:
IFS Servers.
Application Services & Logs.
Oracle Databases.
What we offer
Proven experience
With an impeccable track record of managed services and hosting, Platned’s Managed Services team members offer an average of over 10 years’ experience on IFS. We offer customised solutions, advanced Oracle skills, and in-depth knowledge of both in-house and cloud-based (e.g. Azure, AWS) hosting.
Efficiency
Committed to driving cost efficiency and optimising performance, our team provides expert insight and unbiased advice, preferring thorough investigation to simply adding resources.
99.5% uptime guaranteed. 99.97% delivered.
Using automated round the clock monitoring, Platned’s IFS Managed Services professionals ensure a minimum of 99.5% uptime, currently maintaining 99.97% uptime for IFS Servers, Applications Services and Logs, and Oracle databases.
Comprehensive service cover
Spanning IFS Applications, infrastructure and 3rd party applications, and including IFS/Oracle patching, updates, cloning IFS environments and system backups, our Managed Services team maintains high system availability, reducing the risk of business disruption.
Hosting and version agnostic
Our managed service offering is independent of the hosting method. Your IFS instance can be on-premise, or with a cloud host as MS Azure or AWS, and we can host IFS versions dating back to 2003.
Managed Services include
Managed Services include:
IFS Application and Oracle DB.
Hosting Infrastructure – on cloud or on-premise.
Extended Applications – 3rd party applications.
Monthly routine maintenance to ensure smooth and secure running of your system
Installing IFS & Oracle updates & patches.
Cloning IFS Environments.
IFS System backups.
Add-on services.
If you don’t require 24/7 MS, ask us how our alternative MS can help you.
What our customers say
“We had multiple businesses with complex requirements & processes. Platned helped us implement finance, inventory, assets management, and rental management areas giving us the benefit of many IFS functionalities. As we were delighted with the implementation, we also signed up for their 24/7 IFS support services as well as some ongoing process improvements. Platned team is easy to work with and friendly. We are pleased to work with the Platned team and recommend them.”
Jimmy Bradley
Deputy Finance Director
Kelly Group
“We've been using Platned's services to manage our applications and databases. Their expertise & solutions have been instrumental in ensuring the smooth operation of our IFS environments. Recently, Platned provided assistance in configuring our WADAKO module to align with our business workflow. They're a friendly & professional team, and we're very comfortable working with them. We look forward to collaborating with them on our future requirements.”
Daniel Lim
IT Support
Mitutoyo
“We have been using Platned IT services for over 8 years now, and they have been a highly professional and friendly team to work with. They assist us with our day-to-day IT requirements and are always available to help with any issues we encounter. The cloud services we receive from them enable us to work from anywhere, anytime, with secure access to our files and folders. Our team is happy to work with them and would highly recommend their IT services.”
Warren Baker
Managing Director
David Charles
“We have been collaborating with Platned since 2019 for Technical Consulting, assisting in BAU, patching, providing support during platform downtimes, ensuring that Paradigm remains on the correct version. The Platned team has consistently been responsive, addressing concerns with the platform promptly, 24x7. Platned stands out as one of the best partners we've ever engaged with. It's thanks to Platned that we continue to use IFS and plan to do so in the foreseeable future.”
Andrew Brownell
General Manager Systems & Services
Paradigm Engineers
“We were previously using an in-house server to host accounting applications and share data. Platned proposed us to integrate Microsoft SharePoint cloud. Having our emails and data in Microsoft 365 cloud services assured us that our data is safe and available anytime anywhere from any device . This new initiative assisted with better collaboration between teams and provided an uninterrupted business operations. The Platned team is always very professional in their work and we highly recommend them.”
Ragen Amin
Partner
RMR Partnership
“Within days we had Kasun, a Platned consultant on-site with us, reviewing our processes and how the baseline version could meet our needs. By working through and rationalising our screen sets and workflows together, we were quickly able to reduce the number of interactions needed, saving technicians time and effort on every visit. That equates to a 20% reduction in screen workflows required, he says.”
Adrian Egley
Application Manager
Auto Windscreens
“We consider Platned as an extension of our in-house ERP team. Their expertise in Oracle and IFS Backup solutions enabled us to successfully deliver a key initiative, especially during a time when internal resources were consumed by our ERP upgrade.”
Harley Williams
Head Of Business Systems
Videndum
“I've always found Platned consultants knowledgeable and thorough. Accessing technical resource is always fast and, if we do ever need to escalate, the response is immediate and effective. I’ve been very happy to participate in reference calls for prospects considering Platned.”
Kam Saran
Group IT Manager
Sumi Agro
“The team was even able to resolve some issues for us on-the-day during the very first meeting.”
Paul French
Senior Site Buyer
Ungerer & Company
“Our company was looking to securely move our systems to the cloud … This was successfully carried out by Platned and this service has been incredibly useful to integrate and streamline our data, giving us the flexibility to access files and folders anytime.”
John Thomas
Chartered Certified Accountant
Jolly & Co.
Platned Gateway
To enhance your IFS Managed Services experience, Platned offers Platned Gateway - a centralised support hub designed to streamline and optimise your IFS operations. This platform provides 24/7 technical support, ensuring that your IFS environment remains robust and responsive. With an impressive managed service uptime exceeding 99.9%, the Platned Gateway delivers reliable performance and specialist capabilities in niche solutions such as Field Service Management (FSM) and Planning and Scheduling Optimisation (PSO). It serves as a single point of contact for all your IFS support needs, from routine maintenance to complex system integrations.
By integrating the Platned Gateway into your managed services, you gain access to a comprehensive suite of tools and expert assistance, facilitating proactive system management and rapid issue resolution. This ensures that your IFS applications are not only maintained effectively but are also continually aligned with your evolving business objectives.
Discover how Platned Gateway can transform your IFS support experience by visiting Platned Gateway.
Relevant assets
Frequently asked questions
How does Platned ensure the security and scalability of IFS Cloud™ environments?
Platned leverages platforms like Microsoft Azure and AWS to provide reliable, scalable infrastructure for IFS Cloud™ environments. They offer flexible support levels, from basic operations to full system management and disaster recovery. Advanced security measures, including encryption and backups, are implemented to safeguard data, while 24/7 monitoring and proactive support minimise downtime.
Can Platned assist with hosting solutions for IFS?
Yes, Platned offers specialised hosting and managed services that enhance IFS Cloud™ performance, security, and scalability. They provide flexible support levels, from basic operations to full system management and disaster recovery, ensuring reliable and scalable infrastructure tailored to your business needs.
What industries does Platned have experience in regarding IFS Managed Services?
Platned has honed its industry expertise across diverse sectors, including food and beverage, telecommunications, services, manufacturing, energy, utilities and resources and construction. Through strategic collaborations and hands-on involvement, they tailor their IFS Managed Services to meet the unique challenges and requirements of each industry.
How does Platned's global presence benefit their IFS Managed Services clients?
Platned's global consulting team reflects their dedication to serving customers worldwide. They recognise the significance of local expertise with a global perspective and consistently invest in their teams to ensure they have the best talent to cater to clients' needs, providing prompt and effective support across different time zones.
Other Services
Platned IFS ERP Solutions
You can now focus on your core business while we ensure smooth functioning and uninterrupted operations of your total ERP system.
Multinational team of experts armed with multi-dimensional skills & expertise in multiple ERP systems.
Extensive multi-industry knowledge.
Let’s talk
Whether you're rolling out a new system or want to get more from your current platform, Platned is here to help. Let’s build something better - together.
