Introducing Platned Gateway
Support in the wider context of supporting your business - not just software bugs and their fixes
Token-based – spend on what you want from a support case to an upgrade
Rapid, reliable and responsive
Non-hierarchical specialist teams
Consolidated services
Expert and impartial business advice
One touchpoint, regardless of product
Maximise current value. Extend solution lifetimes
Streamline adoption of, or upgrade to, IFS Cloud. Introducing our new global support manifesto for IFS users
Gateway is the new, one-stop hub for any Platned expertise, help or resources.
From legacy IFS applications to IFS Cloud; from IFS and Acumatica product support to training and consulting; from implementations to updates and upgrades. Whatever your outcome-based requirement, Platned Gateway is the service you need.
One call or message to Platned Gateway confers instant, direct access to the Platned global team delivering full, end-to-end services across every facet of customer user needs.
With 24/7 technical support, an average managed service uptime in excess of 99.9%, and specialist capabilities in niche solutions such as Field Service Management (FSM) and Planning , Scheduling, & Optimisation (PSO), Platned Gateway covers the entire IFS and Acumatica landscape.
Platned Gateway. Transforming support for all IFS platforms
Simple:
One level – Platned Gateway – not Bronze, Silver, Gold, or Platinum that bring complexity and anxiety about choosing the right package and where the expensive benefit of the highest level is diluted as more customers subscribe to it. Not one package for product support and other packages for other services. Just Platned Gateway.
Resourced:
Platned invests ahead of the curve in growing the size of the talent pool and is fully staffed with its own employees. No sub-contractors.
Strong:
Over 170 employees focused on your success.
Scalable:
Structured to scale.
Transparent:
Timely, insightful communication and one seamless conversation. An absence of operational silos.
Responsive:
A properly qualified initial response to a P1 issue within 20 minutes and P2 within 1 hour. No tickets disappearing for weeks.
Specialist:
Industry, technical, and functional expertise across all areas that we support.
Our Promise
Platned Gateway offers a simplified, one-level service model that eliminates the complexity and anxiety of choosing between multiple tiers such as Bronze, Silver, Gold, or Platinum. This singular approach ensures that all clients receive the highest level of service without dilution of benefits. Platned is fully staffed with over 170 employees, investing ahead of the curve to maintain a robust talent pool without relying on sub-contractors. The company is designed to scale efficiently, providing structured, seamless communication and avoiding operational silos. Clients receive timely, qualified responses to issues, with initial responses to priority one issues within 20 minutes and priority two issues within an hour. Platned boasts specialist expertise across various industries, technical, and functional areas, ensuring comprehensive support for all clients.
Find Out More
Get Started with Platned Gateway. Transform your IFS support experience today. Simply register your details to learn more.
