Property and facilities services

Smarter property management with Platned and IFS Cloud

Property and facilities service providers face growing pressure to keep assets reliable, meet tenant expectations, and operate sustainably. With Platned as your IFS Gold Services Partner, you can unlock the full capabilities of IFS Cloud, from field service and asset management to customer engagement and contract control, while relying on our expertise to implement, integrate, and support your solution end-to-end.

Key challenges in property and
facilities services

Maintenance efficiency

Reduce reactive repairs and streamline preventive maintenance through mobile-enabled workflows.

Technician productivity

Schedule the right person, with the right skills and parts, at the right time to improve first-time fix rates.

Sustainability

Track asset performance and extend lifecycle value while lowering environmental impact.

Tenant experience

Simplify service requests and keep occupants updated through portals, apps, and omni-channel tools.

Contract and warranty oversight

Manage SLAs and entitlements accurately to safeguard revenue and avoid excess servicing.

Remote support

cut unnecessary site visits with virtual assistance that connects field teams to experts in real time.

How Platned helps transform property services

Implementing the full IFS property suite

We configure and deploy IFS Cloud modules, including Field Service Management, Enterprise Asset Management, Planning and Scheduling Optimisation, and customer engagement tools, so your operations run on a unified platform.

Optimised scheduling and mobile workflows

With FSM and PSO, we help you improve resource planning and field efficiency. Technicians get real-time updates and mobile support to reduce travel time and boost productivity.

Engaging tenants digitally

Our implementations enable seamless tenant self-service, allowing occupants to log requests, track progress, and communicate with service teams on any device.

Smarter contract and warranty control

We help you apply IFS Cloud’s built-in contract management to ensure SLAs are upheld, warranties are enforced, and billing is accurate.

Remote assistance and knowledge sharing

Using IFS Remote Assistance, we connect field technicians with back-office experts, improving first-time fixes and knowledge transfer.

Outcomes you can achieve

Organisations using IFS for property services typically report:

Up to 35% increase in technician productivity

Nearly 50% reduction in subcontractor costs

Improved tenant satisfaction through faster, more transparent service

Why choose Platned

IFS Gold Services Partner

Proven expertise in deploying and optimising IFS Cloud for property and facilities management.

Global delivery, local insight

A worldwide presence with experience supporting UK-based property service providers.

Complete lifecycle support

From planning and implementation through to upgrades, testing, and managed services.

Added value

With tools like Platned’s own Mahara for automated testing and FormsPro for digital workflows, we help you get more from IFS.

Related services

IFS implementation
&upgrades

Seamless migrations and modernisation

IFS managed
services

Round-the-clock support and optimisation.

Field service
optimisation

FSM and PSO combined for maximum efficiency.

Automated testing
with Mahara

Accelerate changes with reduced risk.

Case studies

Associa IFS Customer Story

Gabe Cortina discusses the support ACCO receives from the IFS Success program

Learn how Anticimex powers its IoT platform with IFS.ai

Take the next step

Whether your goal is to modernise tenant engagement, cut costs, or extend asset life, Platned can help you harness IFS Cloud to transform your property services. Speak to our consultants to explore how we can implement and optimise IFS for your organisation.