Retail aftermarket services

Enhance customer satisfaction and profitability with Platned and IFS Cloud

In the competitive retail landscape, delivering exceptional after-sales service is crucial. Platned, as an IFS Gold Services Partner, empowers retailers to optimise their aftermarket operations using IFS Cloud. From managing returns and repairs to streamlining warranty processes, we provide the expertise to implement and support IFS solutions tailored to your business needs.

Challenges in retail aftermarket
services

Returns and repairs management

efficiently handle high volumes of returns and repairs while maintaining customer satisfaction.

Warranty processing

automate warranty claims and ensure compliance with service agreements.

Spare parts logistics

optimise inventory and distribution of spare parts to reduce downtime and costs.

Service quality assurance

maintain consistent service quality across all touchpoints to enhance brand reputation.

Sustainability goals

align aftermarket services with environmental objectives through efficient resource management.

How Platned leverages IFS Cloud for retail aftermarket excellence

Comprehensive service management

IFS Service Management offers a unified platform to manage the entire service lifecycle, from initial customer contact to service completion. Platned implements this solution to streamline processes and improve service delivery.

Intelligent scheduling and dispatch

Utilising IFS Field Service Management and Planning & Scheduling Optimisation, we enhance technician productivity and reduce response times, ensuring timely service and customer satisfaction.

Integrated warranty and contract management

IFS Cloud enables seamless management of warranties and service contracts, automating claims and ensuring compliance, which Platned configures to meet your specific requirements.

Efficient spare parts management

With IFS Cloud, we optimise spare parts inventory and logistics, ensuring the right parts are available when needed, reducing costs and improving service efficiency.

Achieve measurable outcomes with IFS Cloud

Retailers leveraging IFS Cloud for aftermarket services have reported:

Improved service efficiency and reduced operational costs.

Enhanced customer satisfaction through timely and accurate service delivery.

Streamlined warranty and returns processes, leading to better compliance and reduced disputes.

Optimised spare parts inventory, reducing stockouts and excess inventory.

Why choose Platned for your IFS implementation

IFS Gold Services Partner

certified expertise in deploying and supporting IFS solutions across various industries.

Tailored solutions

custom implementations of IFS Cloud to meet the unique needs of your retail aftermarket operations.

End-to-end support

from initial consultation and implementation to ongoing support and optimisation.

Proven success

a track record of helping retailers enhance service delivery and profitability through IFS solutions.

Explore related solutions

Field Service Management

optimise technician scheduling and dispatch.

Enterprise Asset Management

manage the lifecycle of your assets efficiently.

Supply Chain Management

streamline inventory and logistics operations.

Customer Engagement

enhance customer interactions across multiple channels.

Case studies

Spencer Technologies Customer Story

Ready to transform your retail aftermarket services?

Partner with Platned to implement IFS Cloud and elevate your after-sales service operations. Contact us today to learn how we can help you achieve your business objectives.