Managed services for the service industry

Elevate your managed services offerings with Platned and IFS

In today’s demanding service landscape, clients expect fixed-cost delivery, high availability, and seamless scalability. As an IFS Gold Services Partner, Platned empowers managed service providers (MSPs) to deliver innovation beyond traditional support by leveraging IFS Cloud, complete with ITSM, workforce scheduling, parts logistics, and contract management capabilities.

What are modern managed services up
against?

Support excellence

from reactive fixes to proactive ITSM with SLA-driven, intelligent responses and first-time resolution.

Scalable operations

manage fluctuating workloads without compromising performance or cost-efficiency.

Full visibility

unify data across contracts, inventory, SLAs, and workforce to reduce blind spots and streamline decision-making.

Optimised logistics

balance technician skills, parts availability, and route planning to reduce travel and boost productivity.

Cost transparency

provide fixed-price models while safeguarding margins through automation and improved asset utilisation.

Continuous improvement

enable service-level evolution through analytics, automation, and agile support models.

Our tailored approach: combining IFS innovation with Platned expertise

A managed services suite powered by IFS

We deploy IFS Cloud modules, Field Service Management, Planning & Scheduling Optimisation, Assyst (ITSM), and contract logistics, into a cohesive environment that drives SLA compliance, productivity gains, and operational transparency with minimal overhead.

Intelligent scheduling and mobile empowerment

Through FSM and AI-driven scheduling, we ensure the right technician arrives at the right place, with the right parts, handling dynamic environments and reducing travel time while enabling responsive customer support.

Automated ITSM and smart logistics

We use IFS Assyst together with logistics automation to make support predictable, scalable, and error-resistant, whether you're managing asset delivery, remote diagnostics, or pro-active maintenance.

Learn more about IFS Assyst

24/7 managed service centre

Our global support infrastructure includes a 24/7 managed services team, powered by IFS on Azure or AWS, with guaranteed uptime and fast response throughout multiple time zones.

Seamless onboarding and agile delivery

Our tested methodologies, from data migration to change management, ensure smooth launch, minimal downtime, and rapid business value capture. We proactively mitigate risks and embed improvement feedback as standard.

Why choose Platned

IFS Gold Services Partner

with global implementation prowess and industry expertise.

Full 24/7 support

with dedicated teams guaranteeing around-the-clock managed services and consulting support.

Transparent, fixed-price engagement

ensures predictable budgeting and scalable cost models.

Cross-product integration and automation

through tools like Platned’s own AI tool Mahara (no-code test automation), and FormsPro, and IFS Advanced Forms for enhanced operational efficiency.

Global reach, local delivery

offices and expertise across UK, USA, Australia, Sri Lanka, the Nordics, China, and beyond.

Explore more

Field service optimisation

Combine FSM with PSO modules for seamless technician scheduling and route optimisation.

IFS implementation & upgrades

Migrate to cloud or overhaul legacy systems without disruption.

Automated testing with Mahara

Reduce risk and streamline change delivery in IFS environments.

Digital forms and mobile field enablement

With IFS Advanced Forms and FormsPro.

Ready to transform your managed service delivery?

Whether you want to evolve from break-fix models to subscription-based excellence or accelerate ITSM-driven scalability, Platned brings IFS-powered innovation, global delivery, and round-the-clock support. Book a demo or speak to one of our consultants today.