Pioneering Excellence in the Future of Customer-Centric Innovation.
When it comes to maximising value from technology and Enterprise Resource Planning and Field Service Management software, nothing rivals truly independent expertise. Trust Platned’s experienced consultants to deliver industry-specific insight and best-practice, impartial ‘best-fit’ solution recommendations, and true end-to-end business support to see your digital transformation succeed.
Service Industries
Organisations in the service sector are increasingly under pressure. As customer expectations continue to rise, so does the complexity, scale and cost of operations required. Common sector challenges include:
Managing resources – co-ordinating and scheduling labour and skills to ensure profitable productivity.
Managing customer relationships – developing personalised, efficient high quality services to maintain satisfaction and loyalty.
Financial management – ensuring financial tracking, budgeting, and reporting to ensure profitability and compliance.
Fragmented data – data silos reducing visibility and impeding decision-making.
Improving operational efficiency - streamlining operations to improve service delivery times and first-time fix rates whilst minimising costs.
Managing Compliance and Risk – adhering to regulatory requirements and minimising risk exposure.
Managing assets and inventory – ensuring availability of service-related inventory and assets to minimize downtime.
Managing projects – controlling multiple programmes whilst meeting deadlines and budgets.
Enterprise Resource Planning (ERP) software can significantly help service organizations by providing integrated solutions and a data-driven culture. Our choice of ERP solutions enhance efficiency, improve data accuracy, support compliance and facilitate better decision- making, fuelling greater customer satisfaction and business growth.
Property & Facilities Management
With hybrid working increasingly now the norm, not the exception, Facilities Managers must adapt to new demands and new business models, including outcome-based service contracts. Sustainability and carbon-reduction is high on the customer agenda, demanding clear performance reporting across multiple areas, including sustainable energy, waste reduction, building materials and more. As buildings become smarter, FM providers must adopt digital platforms to plan, monitoring and manage building assets.
Retail Aftermarket Services
As rising shipping costs and to supply chain pressures, delivering and planning profitable Retail Aftermarket Services is increasingly challenging. Organisations must source competitively whilst monitoring and optimising inventory. Customer loyalty is impacted by pricing quality of service delivery requiring active customer retention and acquisition strategies. Technology adoption continues to play a key role, improving operational efficiency and offering ways to attract, retain and train staff with new digital skills and tools.
