Case Study
Platned streamlines IFS support and consulting for SUMI AGRO
Since 2016, Sumi Agro Europe has enjoyed pan-European support from IFS partner Platned. The subscription-based plan has ensured timely issue-resolution for the company’s IFS users in the UK, France, Germany, Poland, Czech Republic and Hungary, and provided cost effective consulting for specific IFS technical and upgrade projects.
Platned have enabled SUMI AGRO to:
Reduced reliance, delays and costs associated with vendor-consulting.
Efficient post go-live resolution of issues following upgrade.
Fast access to flexible support including immediate escalation where needed.
Training and consultancy for Boomi integration creating significant time savings.
Opportunity to unlock system access and improve SLAs with managed hosting.
I’ve always found Platned consultants knowledgeable and thorough. Accessing technical resource is always fast and, if we do ever need to escalate, the response is immediate and effective. I’ve been very happy to participate in reference calls for prospects considering Platned.
Kam Saran, Group ICT Manager for
Sumi Agro Europe
About Sumi Agro
Owned by Sumitomo corporation, a leading Japanese multinational, Sumi Agro Europe, Part of Sumi Agro Group, specialises in the development and distribution of advanced agricultural products including fertilizers, seeds and herbicides, insecticides and fungicides for plant protection. Using IFS Apps 10 enterprise software on a daily basis across six countries, the company has IFS 200 users.
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