How to maximise the ROI of your IFS investment

Implementing IFS is only the beginning of your ERP journey.

As businesses grow, processes evolve, users change, and new functionality becomes available, organisations need ongoing support to ensure they continue getting maximum value from their investment. This is where professional IFS support services become essential.

Whether you are running IFS Cloud, upgrading from an older version, or looking to optimise your existing environment, the right IFS support partner can help reduce risk, improve performance and ensure your business remains productive.

In this guide, we explore what IFS support services include, why they matter, and how to choose the right support provider.

 

What are IFS support services?

 

IFS support services provide organisations with ongoing assistance, expertise and guidance to help maintain, optimise and enhance their IFS environment.

Support extends far beyond fixing issues when they occur.

Modern IFS support services typically include:

1. Incident and issue resolution.
2. User support and troubleshooting.
3. Performance monitoring.
4. System administration.
5. Security management.
6. Upgrade planning.
7. Release management.
8. Functional consultancy.
9. Technical consultancy.
10. Reporting support.
11. Integration support.
12. User training and knowledge transfer.

The goal is to ensure your IFS environment continues to support your business objectives while adapting to changing operational requirements.

 

Why IFS support is more important than ever

 

Modern organisations rely on ERP systems to manage critical business processes including finance, supply chain, manufacturing, service management, projects and asset management.

When issues occur, the impact can be significant.

Common challenges organisations face include:

Challenge	Potential business impact
System performance issues	Reduced productivity.
User adoption challenges	Inefficient processes.
Integration failures	Disrupted business operations.
Reporting problems	Reduced visibility and decision-making.
Security concerns	Increased business risk.
Upgrade complexity	Delayed access to new functionality.

 

An experienced IFS support provider helps organisations address these challenges proactively before they become major business issues.

 

What is included in IFS managed support services?

 

Many organisations choose a managed support model that combines technical expertise, functional consultancy and strategic guidance.

Typical IFS managed services include:

Service desk support

Users can quickly access assistance for day-to-day issues, questions and system challenges.

Functional consultancy

Experienced consultants help organisations optimise processes, improve workflows and make better use of IFS functionality.

Technical support

Specialists provide support for integrations, customisations, reporting, performance tuning and system administration.

Monitoring and maintenance

Proactive monitoring helps identify issues before users experience disruption.

Upgrade support

Support teams help organisations prepare for new IFS Cloud releases and maximise the benefits of new functionality.

Continuous improvement

Rather than simply maintaining the system, support partners help identify opportunities for ongoing optimisation and business improvement.

 

The difference between reactive and proactive IFS support

 

Not all support services deliver the same value.

Traditional support models often focus on reacting to problems after they occur.

Proactive support takes a different approach.

 

Organisations that adopt a proactive support model often experience greater system stability, improved user satisfaction and better return on investment.

 

What should organisations look for in an IFS support partner?

 

Choosing the right IFS support partner can have a significant impact on long-term success.

When evaluating providers, consider the following factors.

IFS expertise

Look for a partner with experienced functional and technical consultants who understand both IFS technology and business processes.

Industry experience

Every industry has unique challenges. A support provider with experience in sectors such as manufacturing, service management, aerospace, asset management, supply chain and energy can deliver greater value.

Global support capability

Many organisations operate across multiple locations and time zones. A provider with global delivery capabilities can ensure support is available when needed.

Flexible support models

Businesses require different levels of support depending on their size, complexity and internal capabilities.

Strategic guidance

The best support partners do more than resolve issues. They help organisations continuously improve and maximise the value of IFS.

 

How Platned delivers IFS support services

 

As a global IFS specialised partner, Platned provides comprehensive IFS support services designed to help organisations maximise the value of their ERP investment.

Our support services include:

1. IFS Cloud support.
2. Application support.
3. Functional consultancy.
4. Technical consultancy.
5. Managed services.
6. Upgrade support.
7. Integration support.
8. Reporting support.
9. User training.
10. Continuous improvement services.

With a global team of experienced IFS consultants, 24/7 support capabilities and expertise across manufacturing, service management, aerospace, energy, utilities, construction and supply chain operations, Platned helps organisations maintain stable, efficient and future-ready IFS environments.

Our flexible support model allows customers to access support, consultancy, training, upgrades and optimisation services through a single engagement approach, helping them adapt quickly as business needs evolve.

 

Frequently asked questions about IFS support services

 

What are IFS support services?

IFS support services provide ongoing technical, functional and strategic assistance to help organisations maintain, optimise and improve their IFS environment.

Do IFS support services include IFS Cloud support?

Yes. Most modern support providers offer dedicated IFS Cloud support, including release management, optimisation, consultancy and issue resolution.

What is the difference between IFS support and IFS managed services?

IFS support typically focuses on issue resolution and assistance. IFS managed services provide a broader service that includes monitoring, optimisation, consultancy and continuous improvement.

Can an IFS support partner help with upgrades?

Yes. Many organisations use their support partner to help plan, test and implement upgrades to IFS Cloud.

Is outsourced IFS support cost-effective?

For many organisations, outsourced IFS support provides access to a wider range of expertise than maintaining a large in-house team, while helping reduce operational risk and improve system performance.

 

Maximising the value of IFS through expert support

 

IFS plays a critical role in managing business operations, but maintaining long-term success requires more than software alone.

The right IFS support services help organisations improve system performance, increase user adoption, reduce operational risk and continuously optimise business processes.

Whether you require day-to-day assistance, strategic consultancy, managed services or support for future upgrades, partnering with an experienced IFS support provider can help ensure your IFS environment continues to deliver value for years to come.

Looking for expert IFS support services? Platned helps organisations worldwide optimise, support and continuously improve their IFS environments through flexible support, consultancy and managed service offerings.