Associate Technical Consultant /Technical Consultant | Support (Sri Lanka)

Company Overview

Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximize their investment and achieve their business objectives.

Role Overview

Are you an experienced IFS Technical Consultant who has a sound understanding of the IFS Technical expertise and looking for a new opportunity with a fast-growing global business? We are in the lookout for a technical expert to join our 24×7 support team.

This highly visible role will see you at the forefront of delivering premium IFS offerings directly with Platned customers.

Responsibilities

• Advise and guide the customer, listen and challenge in order to understand the customer’s needs, and advise the customer on their usage of IFS products.
• Configure IFS ERP Software to match specific client requirements for optimal performance.
• Be involved in different phases of the project life cycle that address the customers’ key requirements, including conducting customer training.
• Provide customers with ongoing support and maintenance services to ensure the continued success of the implemented ERP system.
• Respond and resolve issues related to the IFS product, including system errors, performance issues, and integration problems, to ensure uninterrupted operation for Platned’s customers by meeting committed SLA’s.
• Provide permanent solutions for recurring issues through RCAs.
• Identify opportunities for improvement that can add value to customers’ business operations.
• Continuously develop deep expertise in IFS ERP software functionality: staying abreast of new features of best practices.

Knowledge, skills, and abilities

• Bachelor’s degree in a relevant field such as Computer Science, Information Technology, or Engineering.
• Proven experience in technical support or a related field.
• Exceptional analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
• Proactive and self-motivated with a strong passion for technology and a desire to make a meaningful impact.
• Ability to work well both in a team and independently.
• Experience in global support and holding an IFS Technician certificate are desirable additional qualifications.

Working Environment
24x7x365 Operation based on a 5-team shift roster.

What We Offer:

• An opportunity to join a leading ERP, Service Management, and IT Consulting Services company.
• A supportive and collaborative work environment that values innovation and continuous learning.
• Competitive compensation package and benefits.
• Opportunity for career growth as we expand our presence globally.

Apply now via our Careers website or email us at careers@platned.com