Case Study
Transformation project with Platned maximises IFS Solution value and reduces costs for Auto Windscreens
Working with Platned, Auto Windscreens has successfully migrated a fully customised mobile instance of IFS Field Service Management to a streamlined, easily maintained baseline upgrade. In just 6 months the company removed its reliance on costly specialist vendor services, streamlined workflow processes, and established in house capabilities to take the business forward.
Platned have enabled Auto Windscreens to:
In-house capabilities established removing reliance, delays and costs associated with vendor-consulting.
Immediate access to specialist service management solution skills on time and materials basis.
Independent scrutiny and streamlining of critical business processes and screens.
Successful upgrade from high maintenance customised mobile functionality to a standard code baseline implementation within 6 months.
Documentation and training ensuring in- house skills to rapidly respond to technician user feedback.
The consultant did everything they said they would and delivered everything promised on-time and under budget. The quality of output and the depth and level of documentation is first-class.
Adrian Egley, Application Support Team Leader for, Auto Windscreens
About Auto Windscreens
Owned by the Marker study Group, Auto Windscreens is a leading UK automotive glazing brand specialising in windscreen repair and replacement. Operating from headquarters in Chesterfield, Derbyshire, the company supplies leading insurers, brokers and fleet management companies as well as the public with a fast, convenient, high quality screen repair and replacement service. Auto Windscreens employs around 900 people, of which over 99% use or access the company’s IFS enterprise software platform on a daily basis.
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