IFS Support
Instantly access whatever help you need. Platned provides responsive, affordable and scalable support services to ensure maximum uptime and business value from your IFS solution. Through our 24x7x365 Global Support Centre, expert functional, technical and consultancy teams are just a call or email away.
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Platned is an IFS™ Services Partner and very proud to be amongst the few elite Partners in the IFS™ Partner Success Program (PSP), where customers receive numerous benefits and certain IFS™ services at no extra cost. You also have the comfort that IFS™ has evaluated and recognised our capability and competence to deliver high quality Support and Services to IFS™ customers.
What we offer
IFS accredited expertise and service standards
As an accredited IFS Partner Success Program (PSP) member, Platned’s capabilities and competencies have been independently evaluated and approved by IFS to deliver the highest quality support and services to IFS customers.
24/7 IFS Global Support Centre (GSC)
Providing routine and emergency support regardless of location or time zone, Platned’s Global Support Centre is committed to maintaining optimum performance from your IFS investment. Simple, transparent monthly packages offer from 25 to 100+ hours of expertise spanning prioritised support levels; Oracle DBA support; performance tuning and monitoring; planned maintenance; remote training; remote development; and file storage.
Crucially, our assistance extends outside traditional product boundaries. An allowance for initial consulting and business solution advice is included within every package. Where more resource is needed, you simply pay for time and materials required, with no minimum engagement level.
24/7 IFS Managed Services
Mission-critical ERP demands end-to-end management by a highly skilled team. Using automated round the clock monitoring, Platned’s IFS Managed Services professionals ensure 99.5% uptime for IFS Servers, Applications Services and Logs, and Oracle databases. Covering IFS Applications, infrastructure and 3rd party applications, and including IFS/Oracle patching, updates, cloning IFS environments and system backups, our Managed Services team maintains high system availability, reducing the risk of business disruption.
IFS Functional Consultancy Services
Our IFS certified Functional Consultants help to shape and optimise workflows and business processes around your IFS implementation and modules. They can train your end users, develop custom configurations, and create reports such as Business Reporter, Quick reports, BI dashboards and Lobbies.
IFS Technical Consultancy - System Consulting
Platned’s Technical Consultants resolve IFS system issues, ensuring that your users stay productive and allowing your business to focus on core business projects.
System Engineering
Let our system engineering support undertake new installations; manage your configurations; deal with clustering, installing patches and new releases; and tune and troubleshot system performance.
Oracle Database (DB) Services
We offer a dedicated team to support Oracle database instances, including cover for AWS and MS Azure hosting services for Oracle database instances. The team manages implementation, configuration, availability, disaster recovery, monitoring, performance and more.
IFS Upgrade Services (Apps 10 or IFS Cloud)
The latest version of IFS Cloud contains hundreds of new functions and features that will, on average, enable customers to reduce unnecessary customisations by more than 50%, reducing complexity and saving cost.
Platned has a specialised and dedicated team to upgrade your system to IFS Apps 10 or IFS Cloud efficiently, safely, on-time and on-budget. To date, the team has successfully completed 17 upgrades around the world. IFS Cloud version deployment options include MS Azure, AWS or on-premise. To learn more about the benefits, see our IFS Cloud Upgrade page.
IFS Business System Health Check
Your business requirements, people and processes change regularly and rapidly. Over time, ERP functionality may not align with current business requirements and processes. In addition, some users may not be making the most of the system capabilities and functionality available, reducing efficiency and profitability.
Platned’s IFS Business System Health Check is designed to assess if your IFS ERP is achieving business objectives and, if not, to realign ERP processes with business processes. It’s the ideal service for any company who has implemented an ERP which has been in operation for more than 1 year.
IFS Integrations to Banks & Electronic Data Interchange systems
Platned has substantial expertise and experience integrating IFS ERPs with banks and external Electronic Data Interchange (EDI) systems to reduce manual processes. Our integrations save time, improve productivity and create savings.
Boomi Integration Platform for IFS
The Boomi Platform offers a low-code solution that significantly reduces the time needed to integrate IFS solutions into other applications. Acting as a digital switchboard, Boomi unites industrial process expertise with cloud agility, enabling you to speed up supply chains and improve service responses.
Platned’s experience working with Boomi AtomSphere™ allows us to leverage IFS REST APIs, enabling you to easily integrate IFS Apps10 and IFS Cloud with any other application in your IT landscape. Boomi allows IFS customers to build integrations faster, reducing development time by weeks or months.
Other Services
Platned IFS ERP Solutions
You can now focus on your core business while we ensure smooth functioning and uninterrupted operations of your total ERP system.
Multinational team of experts armed with multi-dimensional skills & expertise in multiple ERP systems.
Extensive multi-industry knowledge.
Let’s Talk
Let’s talk next steps towards your accelerated growth.
