Case Study
IFS support contract from Platned ensures business continuity, reducing legacy application maintenance costs for Ungerer Ltd.
Ungerer Ltd, a UK-based manufacturer of fragrances and flavours, faced challenges when two key IT team members left while using IFS Apps 9, which was approaching restricted support. Platned stepped in, offering a support contract that maintained business continuity, reduced vendor-related costs, and improved internal efficiency. Since September 2023, Platned resolved 19 cases for Ungerer across technical, finance, and supply chain areas with an average 2-minute response time, ensuring uninterrupted operations.
The benefits Platned have offered Ungerer are
Eliminate reliance on vendor consulting.
Reduce delays and associated costs.
Provide immediate access to specialist skills.
Streamline critical business processes.
The team was even able to resolve some issues for us on-the-day during the very first meeting.
Paul French
Senior Site Buyer
About Ungerer
Headquartered in Chester, UK, Ungerer Ltd develops, manufactures, and supplies fragrances, flavours, essential oils and aroma chemicals for the food and beverage, nutraceutical and flavour and fragrance industries. Part of US-based parent Ungerer & Company, in 2020 the group was acquired by Givaudan.
Let’s Talk
Let’s talk next steps towards your accelerated growth.
