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IFS™ Support and Services

Support for your Entire IFS Project life cycle.
Our 24x7x365 Global support centre will deliver IFS™ support & services to your specific requirements.

Platned & IFS™

Platned is an IFS™ Services Partner and very proud to be amongst the few elite Partners in the IFS™ Partner Success Program (PSP), where customers receive numerous benefits and certain IFS™ services at no extra cost. You also have the comfort that IFS™ has evaluated and recognised our capability and competence to deliver high quality Support and Services to IFS™ customers.

Ensuring operational excellence and success of your IFS™ environment

As a customer-centric service provider, we have designed a suite of packages that can be customised to meet customer-specific requirements and overcome unique business challenges.

We offer transparent pricing with predictable costs, enabling you to budget and plan effectively.

Our IFS™ services

IFS

24x7x365 Global Support Centre (GSC) for IFS™ Systems

  • We will focus on resolving your IFS™ System issues, ensuring high productivity of your IFS™ Users and enabling your IT Team to focus on their core business projects. 
  • Our GSC provides the following Functional and Technical support to maximize the value your IFS™investment.
    • 1st, 2nd, and 3rd Line IFS™ Support Services 
    • Oracle DBA support  
    • Performance tuning and monitoring  
    • Planned maintenance and housekeeping  
    • Remote Training Packages 
    • Remote development packages
  • Support Packages – to suit different customers’ requirements.
  • Bespoke IFS™ Support package – tailored to meet specific requirements.

IFS™ Managed Services (24x7x365)

Our promise is to deliver 99.5% uptime for below:

  • IFS™ Servers
  • Application Services & Logs
  • Oracle Databases

Our MS Team can provide end-to-end management of your IFS™ system and give you peace of mind that highly skilled IFS™ professionals are looking after your mission-critical ERP. 

We provide an automated 24x7x365 monitoring of following, to ensure High Availability of the system and thereby minimizing the risk of downtime, affecting business operations.

Managed Services include:

  • IFS™ Application
  • Infrastructure – on cloud or on-premise
  • Extended Applications – 3rd party applications

Our monthly routine maintenance will ensure the smooth and secure running of your system.

  • Installing IFS™ & Oracle updates
  • Cloning IFS™ Environments
  • IFS™ System backups
  • Add-on services

On-site or Off-site consultancy services

IFS™ Functional Consultancy Services

Our IFS™ certified Functional Consultants can provide services on-site or off-site, for all IFS™ modules.

  • Support for Core IFS™ Solution and customer configurations
  • Process Optimization
  • Fit/Gap Analysis
  • Implementations
  • Develop Custom configurations
  • Develop Custom reports such as Business Reporter, Quick reports, BI dashboards and Lobbies
  • End-User Training

IFS™ Technical Consultancy- System Consulting

  • We will focus on resolving your IFS™ System issues, ensuring high productivity of your IFS™ Users and enabling your IT Team to focus on their core business projects. 
  • Our GSC provides the following Functional and Technical support to maximize the value your IFS™investment.
    • 1st, 2nd, and 3rd Line IFS™ Support Services 
    • Oracle DBA support  
    • Performance tuning and monitoring  
    • Planned maintenance and housekeeping  
    • Remote Training Packages 
    • Remote development packages
  • Support Packages – to suit different customers’ requirements.
  • Bespoke IFS™ Support package – tailored to meet specific requirements.

Resolving your system issues, ensuring high productivity of Users

From Performance Tuning to Release deployment

System Engineering

  • Configurations, Clustering, and Installing Patches 
  • Performance Tuning
  • Technical Troubleshooting
  • Fresh installations and Add-on Installations
  • Environment and Data Health Check
  • IFS™ release deployment

Oracle Database (DB) Services

Specialized team to look after Oracle Database instances including AWS and MS Azure hosting.

  • Implement Oracle DB
  • Configure Oracle DB
    • High Availability Solution
    • Disaster Recovery Solution
  • Troubleshooting
  • Proactive Monitoring
  • Performance Tuning
  • DB Administration
  • DB Configurations & Performance Audit

A Specialized team to look after Oracle Database instances

Cost efficiencies and more effective risk management

IFS™ Upgrade Services

Platned’s specialized and dedicated Upgrade Team has so far completed 17 upgrades – on budget and on time!

The latest version of IFS™ Cloud contains hundreds of new functions and features that will enable customers to reduce unnecessary customisations by more than 50% on average.

We can upgrade your IFS™ system to the latest IFS™ Cloud version, by deploying on MS Azure, AWS or On-premise.

Upgrading will help you achieve cost efficiencies, and more effective corporate risk management.

IFS™ Business System Health Check (BSHC)

The ideal service for any company who has an IFS™ ERP which has been in operation for more than 1 year. 
  • Business requirements, people and processes change regularly and rapidly. 
  • After a few years, ERP functionality does not align with the business requirements and processes.
  • Some Users do not fully utilise the ERP functionality to gain the maximum benefit from the investment – affecting efficiency and profitability. 
To ensure that your IFS™ ERP enables you to achieve your business objectives, we can carry out a BSHC and help realign ERP processes with business processes.

Maximum benefit from the investment

Saving substantial time and money

IFS™ Integrations to Banks & Electronic Data Interchange systems

We have substantial expertise and experience integrating IFS™ ERPs with banks and external Electronic Data Interchange (EDI) systems to reduce manual processes. 

Customers can improve productivity whilst saving substantial time and money!

Boomi Integration Platform for IFS™

Platned has expertise to assist IFS™ customers benefit from the Boomi AtomSphere™ Platform by leveraging IFS™ REST APIs, enabling customers to easily integrate IFS™ Apps10 and IFS™ Cloud with any other application in their IT landscape.

  • The Boomi Platform offers a low-code solution that significantly reduces the time needed to integrate IFS™ solutions into other applications.
  • Boomi acts as a digital switchboard uniting industrial process expertise with cloud agility, enabling you to speed up supply chains and improve service responses. 
  • IFS™ customers can build integrations faster, reducing development time by weeks or months.

Benefit from the Boomi AtomSphere™ Platform

03/09/2021 | Platned

6 min read

IFS™ is a leading software solution provider that develops and delivers best in class Enterprise resource planning software (ERP) solutions to businesses worldwide with thousands of delighted customers. IFS™ ERP systems provide advanced and detailed functionalities across various industries along with other solutions such as Enterprise Asset Management (EAM) and Field Service Management (FSM) software solutions.

13/08/2021 | Platned

7 min read

You must be wondering if your current ERP software version is “doing the job” and if there is a reason to upgrade to a new version when the vendor releases a new version claiming advanced functionalities, efficiency improvements, technological advances, etc. Why do software vendors release updates and new versions, anyway?

20/04/2021 | Saminda G

11 min read

Having managed few data centres myself, I am aware of the troubles we went through when there are power outages, AC failures, when perfectly fine DR scenarios don’t work, when actual disaster hits and so on. IT professionals should love the cloud services.

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