One of the comprehensive IT services we offer to small, medium and large enterprises is IT Service Desk. Platned offers a first point engagement between your business and its daily users; we handle user communications, manage service requests and incidents, providing a go-to point for your business IT needs. With over 15 years of experience in the industry, catering to the IT needs of both small and medium brands across the world, we know what it takes to provide unparalleled solutions to your queries.

Our team of IT experts is always available from 9.00 am to 6.00 pm to handle your projects in line with our agreement with your business. We believe that your business grows only when you have ample time to focus on your core business; that’s where we come in handy with our IT services. We let you outsource your IT department to us and run your business in its full potential.

We are not your regular IT services providers, we stand out with our unmatched services, operate in line with SLAs signed by our clients, as well let them have a full picture of all call logs for support queries.

When Platned handles your IT service desk, you are sure to get topnotch service delivery which includes:

Security is an important issue that must be addressed to avoid abuse of your network from hackers and misuse from employees.

While you are connected to the Internet your network is open to the public unless it is protected by a firewall. Networks that are connected to the Internet are vulnerable to malicious attacks from hackers and virus infections. A well configured firewall will block uninvited visitors whilst allowing remote access to authorised users and services.

Most firewalls now offer a host of other advanced features such as gateway antivirus, spam filtering, content filtering and the ability to block specific applications such as instant messaging to add further protection and restrict how the Internet is used within the office.

Internally, sensitive information such as personnel records, management reports and accounts data can be protected by configuring permissions that only allow access for those who are authorised. Passwords to access the network should be changed on a regular basis and should be sufficiently complex that they cannot be compromised.

Platned can advise on all aspects of network security, firewalls, virus protection and implement a security policy to protect your data and systems.

No business owner or organization would cheerfully want to get a poor ROI; we understand this and go above and beyond to show businesses and take them through the best path to achieving their objectives. Over the years, we’ve successfully helped organizations and business with project consultation before initiation which made them save money and complete projects successfully and boost customer satisfaction.

We show companies and make them understand the full potential of their risks and investments. At Platned, we don’t just make ordinary assumptions and give business advice. We take our time to conduct in-depth research, make analysis, employ both automated and manual processes, and then draw on our experience to give the best business advice your brand or venture needs to break even and enjoy higher ROI with time.